RETURNS & EXCHANGES
Due to the nature of our products, all sales are final. Refunds are not allowed, however exchanges may be accepted at our discretion. Custom Orders are non-refundable and cannot be exchanged. You have within 24 hours to cancel any orders placed on our website, after 24 hours all orders are confirmed and can no longer be cancelled but may be altered subject to availabilty and requirements.
If we decide to accept a returned item - you may exchange the unused items, provided they are in a good condition within. Returned items must be received within 7 days. Exchanges will be processed subject to availabilitiy and once the returned item has been received and inspected. You should allow a maximum of 20 working days from the day we receive the item for your exchange to be processed.
To exchange an item(s) you must:
A Custom Order is any requirement selected on our website with either a “+35“ “+days” or the word “Custom“ besides it. Any requests sent via email or order invoices sent from us via PayPal will be considered a Custom Order. If a detailed order agreement has been formed between the Customer and our Company via any third party website / platform this is also classified as a Custom Order. All Custom Orders are non-refundable and cannot be exchanged.
Your selection and confirmation of any order placed indicates your acceptance of our Terms and Conditions.