RETURNS & EXCHANGES
Due to the nature of our products, all sales are final. Refunds are not allowed, however exchanges may be accepted at our discretion. Custom Orders are non-refundable and cannot be exchanged. You have within 24 hours to cancel any orders placed on our website, after 24 hours all orders are confirmed and can no longer be cancelled but may be altered subject to availabilty and requirements.
If we decide to accept a returned item - you may exchange the unused items, provided they are in a good condition within. Returned items must be received within 7 days. Exchanges will be processed subject to availabilitiy and once the returned item has been received and inspected. You should allow a maximum of 20 working days from the day we receive the item for your exchange to be processed.
To exchange an item(s) you must:
1. Send an email within 72 hours of receiving your order to our Customer Care department firstname.lastname@example.org detailing why you wish to return the item.
2. Ensure you quote your order number, full name and billing address on your email.
3. On receipt of your email our Customer Care will provide you with the returns address.
4. Return the item(s) to us. We recommend that you insure the parcel as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive the item. In case of dispute, we also recommend you retain proof of sending and a tracking number.
5. All items must be returned to us unused and in its orginal state, the wigs should not be tampered with in any way or this will invalidate your request for a refund or exchange. Please ensure it is in the original packaging and with all elements included. The item(s) will be inspected on return and an exchange or credit note will be given provided goods are received in accordance with our Terms & Conditions.
A Custom Order is any requirement selected on our website with either a “+35“ “+days” or the word “Custom“ besides it. Any requests sent via email or order invoices sent from us via PayPal will be considered a Custom Order. If a detailed order agreement has been formed between the Customer and our Company via any third party website / platform this is also classified as a Custom Order. All Custom Orders are non-refundable and cannot be exchanged.
Your selection and confirmation of any order placed indicates your acceptance of our Terms and Conditions.